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Enrolling devices via USB

You can enroll your devices in VIVE Business+ using a USB connection instead of a QR code.
Important: Make sure your VIVE Focus 3 software is updated to version 5.0.999.820 or later. If you're enrolling a VIVE XR Elite headset, update the software to version 1.0.999.374 or later.
  1. Factory reset your device. To learn how to factory reset your device, go to www.vive.com/support.
  2. In VIVE Business+ console, go to Connection.
    Note: If you want to enroll the device to another organization, go to Dashboard and click Switch organization.
  3. Connect your headset to your computer with a USB cable, and then click Connect.

    Your headset will appear on the Connection screen.

    Note:
    • Make sure USB debugging is enabled on your headset. Go to Settings > Advanced > Developer options > USB debugging in your headset to check.

    • Wake your headset if it's in standby mode.

  4. Click Enroll. After successfully enrolling the device, it will show a message saying the enrollment was successful. The device will then go to the start of the setup process (OOBE).
    Note: If you see a "‍Business Warranty and Services (BWS) needed to enroll the device"‍ message, see Activating VIVE Business Warranty and Services (BWS).
  5. In VIVE Business+, go to Manage devices > Registered. You’ll see the status of the enrolled device in the list.
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