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Getting started
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Managing users
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Managing devices
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Batch configuration
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Managing files
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Solutions and FAQs
- What should I do if I see "Tier not supported" when trying to enroll devices?
- Can I upgrade my trial organization tier to Pro or Ultimate?
- How do I check if the batch configuration package was installed?
- What happens to a device when the license expires?
- How do I register several devices with VIVE Business Warranty and Services (BWS)
- How do I add more seat licenses?
- How do I release a seat license?
- Why were apps uninstalled from a device?
- Contact Us
Enrolling devices via USB
You can enroll your devices in
VIVE Business+ using a USB connection instead of a QR code.
Make sure your
VIVE Focus 3 software is updated to version
5.0.999.820 or later. If you're enrolling a
VIVE XR Elite headset, update the software to version
1.0.999.374 or later.
- Factory reset your device. To learn how to factory reset your device, go to www.vive.com/support.
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In
VIVE Business+, go to
Dashboard and click
VIVE Business+ console.
- Download the USB driver and VIVE Business+ console.
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Install the USB driver on your computer.
- Extract UsbDriver.zip.
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Right-click
android_winusb.inf and select
Install.
A confirmation dialog will appear.
Note: Make sure VIVE Streaming Hub and VIVE Business Console aren't running when you install the USB driver.
- Extract VBPConsole.zip and open VBPConsole.exe.
- In the dialog that appears, click Sign in. The HTC account sign-in screen will appear.
- Sign in using the HTC account registered with VIVE Business+.
- Select the organization you want to enroll your device with.
- After signing in, go to Connection.
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Connect your headset to your computer with a USB cable, and then click
Connect.
Your headset will appear on the Connection screen.
Note:-
Make sure adb debugging is enabled on your headset. Go to Settings > Advanced > Developer options > adb debugging in your headset to check.
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Wake your headset if it's in standby mode.
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Click
Enroll.
After successfully enrolling the device, it will show a message saying the enrollment was successful. The device will then go to the start of the setup process (OOBE).
Note: If you see a "Business Warranty and Services (BWS) needed to enroll the device" message, see Activating VIVE Business Warranty and Services (BWS).
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Go to
Manage devices > Registered. You’ll see the status of the enrolled device in the list.
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