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Your previous service ticket number should be in your email sent from "HTC" and you will see the ticket number located in the subject field inside the blue square below.
Chat service hours:Monday to Friday: 10:00 AM – 7:00 PM
Due to the COVID-19 pandemic and government preventative social distancing measures, our Service Operations may be impacted (including Customer Care and Repair Services).
We will do our best to minimize the impact to service your needs; however we please ask for your patience and understanding as some requests may be delayed or suspended for a period of time.
Thank you for your understanding.