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Setup and cleaning
Solutions and FAQs
- Why doesn't the display turn back on when I put on my headset?
- What do I do if "Eye detection unsuccessful" appears?
- What do I do if eye tracking isn't accurate enough?
- What do I do if IPD adjustment doesn't complete and I can't continue setup?
- What do I do if the eye tracking icon doesn't appear?
- What should I do before sending the tracker for repair?
- Contact Us
What should I do before sending the tracker for repair?
Before sending VIVE Full Face Tracker for repair, remove the face gasket and gasket spacer from your tracker. Send only the tracker for repair.
For details on how to remove the face gasket and gasket spacer from the tracker and how to remove the tracker from the headset, see Removing VIVE Full Face Tracker from VIVE XR Elite.