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What should I do if facial and eye tracking are not working?

If facial and eye tracking are not working when streaming PC VR apps using VIVE Business Streaming, check the following:
  • Make sure the VIVE Focus 3 Eye Tracker and VIVE Facial Tracker are properly installed on VIVE Focus 3.
  • Make sure the VIVE Focus 3 software is updated to version 5.0.999.646 or later.
  • Make sure the VIVE Business Streaming console on your computer is updated to version 1.09 or later.
  • Install the VIVE Business Streaming app on the headset using the VIVE Business Streaming console.
  • Check that the PC VR app were developed using supported SDKs. See Do PC VR apps support facial and eye tracking over VIVE Business Streaming? for details.
  • Make sure your SR Runtime version is 1.3.6.7 or later. To update SR Runtime to the latest version, download the VIVE software from the VIVE website or Steam.
If you're running OpenXR titles, check the following:
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