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Why isn't the battery percentage displaying correctly?

After updating VIVE XR Elite to system version 1.0.999.374 (FOTA 4.5) or later, you may experience the following issues:
  • The battery percentage doesn't change even after connecting the battery cradle to a power source and charging it for a while.
  • The battery percentage always stays at 50%.

These issues can occur if the battery firmware fails to update after installing a system software update. If the headset hangs, restart the headset. The battery firmware will update again.

To restart your headset, press and hold the headset button for 3 seconds. You can also press the headset button and then select Restart device from the Power menu.

If the battery firmware update is successful, the battery percentage will display correctly.

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