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VIVE Business Streaming
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Solutions and FAQs
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General
- VIVE Business Streaming doesn't want to launch on my computer. What can I do?
- I've started streaming but I don't see anything in the headset except for a loading animation. What should I do?
- My computer doesn't recognize the headset and the USB icon on VIVE Business Streaming console is gray. What can I do?
- I can't get wireless streaming to work, what can I do?
- Can I do mixed reality (MR) with PC VR titles?
- How do I show others what's inside the headset while doing wireless streaming?
- After starting my streaming session on my headset, I see a green screen. What should I do?
- VIVE Business Streaming can't update successfully. What should I do?
- Can I assign a fixed VIVE Business Streaming server IP address to my headset?
- How do I make VIVE Business Streaming communicate through Windows Defender Firewall?
- What should I do if I have trouble running OpenXR titles?
- What should I do if controllers don't work properly when streaming apps?
- Does the VIVE Streaming Cable provide power to the headset?
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Performance
- How do I improve VIVE Business Streaming performance?
- I'm experiencing some content jittering when streaming, what can I do?
- The content seems to be stuttering a lot and the streaming experience is not what I was expecting. What can I do?
- How do I adjust graphic preferences for VIVE Business Streaming?
- Why am I experiencing stuttering in my PC VR streaming session while using VIVE Ultimate Tracker?
- Why doesn't my streaming session start right away and I see a "Preparing VIVE Ultimate Trackers" message every time?
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Audio
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Facial and hand tracking
- Are hand tracking and VIVE Wrist Tracker supported by VIVE Business Streaming?
- How do I turn on facial and eye tracking in VIVE Business Streaming?
- Do PC VR apps support facial and eye tracking over VIVE Business Streaming?
- What should I do if facial and eye tracking are not working?
- What should I do if eye and facial tracking are not working properly in VRChat?
- How do I set up full-body tracking in VRChat?
- What facial expressions does VIVE Business Streaming support?
- Can I do a wired streaming session with facial and eye tracking using VIVE Focus 3?
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Error messages
- I'm seeing an error "No supported GPU found", what should I do?
- In SteamVR, I see an error "Wrong video card." What should I do?
- When I launch VIVE Business Streaming on the computer, I see an error that says "No VIVE Business Streaming driver found." What should I do?
- What do the error codes and messages mean? What can I do?
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- Contact Us
Starting a streaming session using a USB cable
It's easy to start streaming
SteamVR titles with
VIVE Business Streaming.
Make sure your USB cable, computer, and headset have been prepared before trying to start a session.
- Make sure VIVE Business Streaming is installed and running on your computer, and that your headset is on.
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Connect the
USB Type-C® end of your USB cable to your headset, and then connect the other end to a USB port on your computer.
See
Attaching a
USB Type-C cable to
VIVE Focus 3 or
Attaching a
USB Type-C cable to
VIVE XR Elite.
Note:If the headset is not recognized by the computer, USB icon is gray in the VIVE Business Streaming console, try these:
- Unplug, and then plug the USB cable again to the USB port.
- Try connecting the USB cable to a different USB port on your computer.
- Wear your headset.
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In the
Choose USB mode dialog box, select
VIVE Business Streaming.
Note: If you accidentally selected Take no action, go to your library in the lobby, and select VIVE Business Streaming.
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Open the
SteamVR Dashboard by doing any of the following:
- Press the Menu button on the controller.
- With your left palm facing inward, pinch your index finger and thumb together until the animation finishes.
- Select the VR title you want to stream.
When you're done, you can quit VIVE Business Streaming just like any other title by pressing the VIVE button on your controller, and then selecting Back to Lobby.
Attaching a USB Type-C cable to VIVE Focus 3
Connect your
VIVE Focus 3 to your computer using a
USB Type-C cable.
Note: If you don't have a long
USB Type-C cable, go to the
VIVE accessories page and purchase the
VIVE Streaming Cable.
- Attach the USB Type-C end of your cable to the USB Type-C port on the side of the headset.
- Run the USB cable along the top of headset band.
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Fasten the velcro cable wraps on either side of the built-in speaker. Make sure to fasten them with the fuzzy side out to avoid tangling with hair.
Important:
- Make sure to fasten the first cable wrap behind the rubber stopper.
- Make sure the cable wraps don't cover the speakers.
- Connect the other end of the USB cable to a USB port on your computer.
Attaching a USB Type-C cable to VIVE XR Elite
Connect your
VIVE XR Elite headset to your computer using a
USB Type-C cable.
Note: If your USB cable isn't long enough, you can get a
VIVE Streaming Cable via the
VIVE accessories page.
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Attach the
USB Type-C end of your cable to the USB port on the
VIVE Battery Cradle for XR Series of the headset.
- Connect the other end of the USB cable to a USB port on your computer.
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