Please Select Your Location

Australia
Österreich
België
Canada
Canada - Français
中国
Česká republika
Denmark
Deutschland
France
HongKong
Iceland
Italia
日本
Korea
Latvija
Lietuva
Lëtzebuerg
Malta
Nederland
New Zealand
Norge
Polska
Portugal
Russia
Saudi Arabia
Southeast Asia
España
Suisse
Suomi
Sverige
台灣
Ukraine
United Kingdom
United States
المملكة العربية السعودية (Arabic)

What do the error codes and messages mean? What can I do?

Check the error code associated with the issue, and then try to resolve the error with the suggested steps.
Table 1. VIVE Business Streaming console
Error code Issue Steps to resolve issue
100 Unable to create log. Check available disk space. Free up some space on your hard drive so the log file can be created.
120, 430 Required files not found. Check installation. Some necessary files are missing. Re-install the VIVE Business Streaming software on your computer.
200 License expired. Your beta license has expired. Contact HTC to obtain a new one or exit beta.
310, 320 Graphics driver out of date. Update graphics driver. Update the driver of your graphics card to the latest version.
311 Encoder initialization failed. Update the driver of your graphics card to the latest version.
330 No supported GPU found. If you're using a laptop, make sure the VIVE Business Streaming server is running on dGPU instead of iGPU.

Open the NVIDIA Control Panel, and go to Manage 3D settings. In the Global Settings tab, set Preferred graphics processor to High-performance NVIDIA processor.

340 No VIVE Business Streaming driver found.
  • The VIVE Business Streaming driver may be blocked by SteamVR. In SteamVR settings, go to Startup/Shutdown. Show the Advanced Settings, and then click Manage Add-Ons. Make sure VIVE Business Streaming is not blocked.
  • VIVE Business Streaming is not registered properly to SteamVR. Close SteamVR, and then restart VIVE Business Streaming.
440 Unable to initialize audio. Set the default audio device sample rate to 44.1K or 48K.
  1. Right-click the speaker icon in the System Tray, and click Sounds.
  2. In the Playback tab, select the default device, and then click Properties.
  3. In the Advanced tab, select 16 bit, 44100 Hz (CD Quality) or 16 bit, 48000Hz (DVD Quality) in Default Format.
501 USB connection too slow. Use USB 3.0 or higher. VIVE Business Streaming requires USB 3.0 or higher for wired streaming.
  • Check that the USB cable you're using is 3.0. We recommend using the VIVE Streaming Cable.
  • Make sure the USB cable is connected to a USB 3.0 port on your computer.
  • Don't use a USB hub or adapter.

If the problem persists, try a different USB 3.0 port on your computer.

601 Missing frames. There is a problem with the connection between the headset and computer. Try these:
  • Unplug the USB cable from your computer and then plug it again.
  • Unplug the USB cable from your computer and plug it to a different USB 3.0 port on your computer.
  • If you've just updated the graphics driver, restart your computer, and try again.
Table 2. VIVE Business Streaming installer
Error code Issue Steps to resolve issue
003 Cannot copy files. Run the VIVE Business Streaming installer again.
101 Unable to register driver with SteamVR.
  1. Re-install SteamVR.
  2. Launch SteamVR to complete the installation.
  3. Re-install the VIVE Business Streaming software.
102 SteamVR configuration not found. SteamVR is required for VIVE Business Streaming.
  1. Re-install SteamVR.
  2. Launch SteamVR to complete the installation.
  3. Re-install the VIVE Business Streaming software.
Table 3. VIVE Business Streaming app in headset
Error code Issue Steps to resolve issue
912 Unable to connect. Check your network and host, and then try again. Also, make sure VIVE Business Streaming software (https://dl.vive.com/vbspc) is installed on the computer. Select OK to retry. If the problem persists, do these:
  • Check that the USB cable is connected to the headset and computer.
  • Unplug the USB cable from your computer and then plug it again.
  • Unplug the USB cable from your computer and plug it to a different USB 3.0 port on your computer.
Submit
Thank You!