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Getting started
- VIVE Flow features
- What's inside the box?
- About VIVE Flow
- Connecting to a power source
- Putting on VIVE Flow
- Adjusting the diopter dial
- About the phone controller
- About the VR controller
- Setting up VIVE Flow using the VIVE app or VIVE Flow app
- Setting up VIVE Flow using the VR controller
- Signing in with your HTC account
- Downloading free titles on VIVE Flow
- Getting titles from VIVEPORT VR
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Getting the most out of your VR glasses
- Connecting to a Wi-Fi network
- Changing boundary size
- Changing preferred way to hold phone or VR controller
- Turning on Passenger mode
- Mirroring your phone on VIVE Flow
- Taking screenshots and screen recordings
- Copying screenshots and screen recordings to your computer
- Copying files from your computer to VIVE Flow
- Playing videos from local storage
- Casting your screen
- Seeing real surroundings (Passthrough)
- Pairing VIVE Flow with another phone
- Switching between paired phones or VR controller
- Pairing Bluetooth devices
- Setting up and using Kiosk mode
- Uninstalling apps
- Installing system and firmware updates
- About cleaning and disinfecting VIVE Flow
- Browsing files on a USB drive
- Turning on Eye comfort mode
- Setting up holoride on VIVE Flow
- Switching to holoride mode
- Hand tracking
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VIVE app and VIVE Flow app
- What is the VIVE app and VIVE Flow app?
- What phones do the VIVE app and VIVE Flow app support, and how do I get it?
- What languages do the VIVE app and VIVE Flow app support?
- Managing phone notifications
- Installing system and firmware updates from the VIVE app or VIVE Flow app
- Uninstalling the VIVE app or VIVE Flow app
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Common solutions
-
General
- Why can't VIVE Flow find my phone as a Wi-Fi hotspot?
- Can I take off VIVE Flow when its updating?
- How do I forget VIVE Flow on an iPhone?
- How can I optimize tracking in my space?
- What do I do if VIVE Flow suddenly loses power when using the phone controller as a power source?
- How do I answer my phone when using VIVE Flow?
- How do I report an issue?
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System
- How do I perform a factory reset on VIVE Flow?
- How do I update VIVE Flow to support iPhone?
- Why can't I see anything in front of me?
- How do I enjoy VIVE Flow while lying down?
- Why can't I reconnect my phone with VIVE Flow?
- Where do I find the VIVE app accessibility services setting on my Samsung phone?
- Why can't I open Google Assistant in Phone mode?
- What should I do if Phone mode crashes or doesn't work on my Xiaomi phone?
- What should I do if I can't grant permission for Accessibility Services ?
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Hardware
- What does the Headset button do?
- Why can't VIVE Flow connect to my iPhone?
- Why do I see a pairing request on my iPhone?
- What does the status light on VIVE Flow mean?
- What can I do if the phone controller doesn't work?
- Why can't I enable the phone controller from my phone?
- What can I do if the phone controller is not responsive or lags?
- What should I do when the phone controller disappears or doesn't work in VR?
- What do I do if my VIVE Flow isn't responding?
- What phones can I use with VIVE Flow?
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Apps and content
- Why don't I see any gifted apps in my VIVE Flow?
- Why don't I see the "Special offers" popup when setting up VIVE Flow?
- Why does casting stop when I enter Kiosk mode?
- My phone supports phone mirroring, why doesn't Phone mode work?
- Why can't Miracast be detected on my HTC, Samsung, or Oppo phone?
- Where can I find my screenshots and screen recordings?
- What should I do if I can't play back my video from my Android phone?
- Why can't I watch 360-degree YouTube videos in Phone mode?
- What should I do if I can't play back content from my OnePlus phone in Phone mode?
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- Contact Us
How do I perform a factory reset on VIVE Flow?
Follow the steps below to perform a factory reset on
VIVE Flow from the
VIVE app or
VIVE Flow app.
- Plug in VIVE Flow to a power source.
-
On your phone, open the
VIVE app or
VIVE Flow app.
Note: Make sure your phone and VIVE Flow are connected through Bluetooth.
- Under Headset, tap your VIVE Flow.
- Tap Reset headset > Erase all > Erase all > OK. This also removes VIVE Flow from the VIVE app or VIVE Flow app.
If you lost your phone or deleted the
VIVE app or
VIVE Flow app, you can still perform a factory reset on
VIVE Flow by using the hardware buttons on
VIVE Flow.
- Plug in VIVE Flow to a power source.
- Wear VIVE Flow, and wait for the Home screen to appear.
- Press and hold the Headset, Volume up, and Volume down buttons simultaneously until you see the
Reset headset
window.
Note: If the volume bar appears or the Reset headset window doesn't show after a while, release the buttons and try again. Make sure to press all three buttons at the same time.
- Look and hover the cursor on Erase all data until the button is selected.
- Confirm that you want to do a factory reset.
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