What do the error codes and messages mean? What can I do?

Question

Accepted Answer

Check the error code associated with the issue, and then try to resolve the error with the suggested steps.

Error code	Issue	Steps to resolve issue
`100`	Unable to create log. Check available disk space.	Free up some space on your hard drive so the log file can be created.
`120`, `430`	Required files not found. Check installation.	Some necessary files are missing. Re-install the VIVE Business Streaming software on your computer.
`200`	License expired.	Your beta license has expired. Contact HTC to obtain a new one or exit beta.
`310`, `320`	Graphics driver out of date. Update graphics driver.	Update the driver of your graphics card to the latest version.
`311`	Encoder initialization failed.	Update the driver of your graphics card to the latest version. If you've recently performed a BIOS update on your PC (for example, HP BIOS and System Firmware v. 02.13.03 Rev.A Mar 3, 2024), check if the NVIDIA hardware codec has been disabled. If the codec is disabled, enable it again. If you can't enable the codec, you'll need to roll back the BIOS version.
`330`	No supported GPU found.	Check the Requirements and see if your computer's GPU meets the minimum requirements. If your laptop is using an NVIDIA graphics card, make sure the VIVE Business Streaming server is running on dGPU instead of iGPU. Open the NVIDIA Control Panel, and then go to Manage 3D settings. In the Global Settings tab, set Preferred graphics processor to High-performance NVIDIA processor.
`340`	No VIVE Business Streaming driver found.	The VIVE Business Streaming driver may be blocked by SteamVR. In SteamVR settings, go to Startup/Shutdown. Show the Advanced Settings, and then click Manage Add-Ons. Make sure VIVE Business Streaming is not blocked. VIVE Business Streaming is not registered properly to SteamVR. Close SteamVR, and then restart VIVE Business Streaming.
`440`	Unable to initialize audio.	Open SteamVR settings, and then go to Audio. Make sure Audio output device is set to VIVE Virtual Audio Device. If you're using an audio output device other than VIVE Virtual Audio Device, set the default audio device sample rate to 44.1K or 48K. Right-click the speaker icon in the System Tray and click Sounds. On the Playback tab, select the default device, and then click Properties. On the Advanced tab, select 16 bit, 44100 Hz (CD Quality) or 16 bit, 48000 Hz (DVD Quality) in Default Format. Make sure your PC's anti-virus software is not blocking the VIVE Business Streaming app. Restart your computer and try again.
`450`	Failed to bind to port.	The required network ports for VIVE Business Streaming are currently occupied. Restart VIVE Business Streaming. If the error message still appears, do the following: Open the Command Prompt window. Enter `netstat -aon \| findstr /c:7554 /c:7654 /c:9009`, and then take note of the value in the last column (e.g. 15524). Open Task Manager and go to the Details tab. In the PID column, look for the process that has the same value in step 2 and end the process. In the Command Prompt window, enter `netstat -aon \| findstr /c:7554 /c:7654 /c:9009` again and make sure these ports are no longer occupied. Restart VIVE Business Streaming.
`501`	USB connection too slow. Use USB 3.0 or higher.	For wired streaming, it's strongly recommended to use USB 3.0 or higher . Check that the USB cable you're using is 3.0. We recommend using the VIVE Streaming Cable. Make sure the USB cable is connected to a USB 3.0 port on your computer. Don't use a USB hub or adapter. If the problem persists, try a different port on your computer.
`601`	Missing frames.	There is a problem with the connection between the headset and computer. Try these: Unplug the USB cable from your computer and then plug it again. Unplug the USB cable from your computer and plug it to a different USB port on your computer. If you've just updated the graphics driver, restart your computer, and try again. If this error appears after updating the graphics driver, try to roll back to the driver version where VIVE Business Streaming was working fine.

Error code	Issue	Steps to resolve issue
`003`	Cannot copy files.	Run the VIVE Business Streaming installer again.
`101`	Unable to register driver with SteamVR.	Re-install SteamVR. Launch SteamVR to complete the installation. Re-install the VIVE Business Streaming software.
`102`	SteamVR configuration not found. SteamVR is required for VIVE Business Streaming.	Re-install SteamVR. Launch SteamVR to complete the installation. Re-install the VIVE Business Streaming software.
`103`	Unable to download VIVE Business Streaming installation packages due to network connectivity issues.	Make sure you have a reliable internet connection. Check your network security settings to make sure the connection to the host server is not being blocked. Run the VIVE Business Streaming installer again.

Error code	Issue	Steps to resolve issue
`912`	Unable to connect. Check your network and host, and then try again. Also, make sure VIVE Business Streaming software (https://dl.vive.com/vbspc) is installed on the computer.	Select OK to retry. If the problem persists, do these: Check that the USB cable is connected to the headset and computer. Unplug the USB cable from your computer and then plug it again. Unplug the USB cable from your computer and plug it to a different USB port on your computer. Make sure your computer's and router's firewall are not blocking connections from VIVE Business Streaming.
`921`	Frame loss timeout. Frames timed out or were lost. Check the network and your computer, and try again.	VIVE Business Streaming failed to receive video frames and timed out after multiple retries. Try these: Unplug the USB cable from your computer and then plug it again. Unplug the USB cable from your computer and plug it to a different USB port on your computer. If you've just updated the graphics driver, restart your computer, and try again. If this error appears after updating the graphics driver, try to roll back to the driver version where VIVE Business Streaming was working fine. In VR, quit the VIVE Business Streaming app by pressing the VIVE button on the controller, and then selecting X at the top-right corner of the menu. Then, launch VIVE Business Streaming again.
`931`	Driver not found. Driver not detected. Check your computer and try again.	The VIVE Business Streaming driver may be blocked by SteamVR. In SteamVR settings, go to Startup/Shutdown. Show the Advanced Settings, and then click Manage Add-Ons. Make sure VIVE Business Streaming is not blocked. VIVE Business Streaming is not registered properly to SteamVR. Close SteamVR, and then restart VIVE Business Streaming. Make sure SteamVR is updated to the latest public release.