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VIVE Business Streaming
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Solutions and FAQs
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General
- VIVE Business Streaming doesn't want to launch on my computer. What can I do?
- I've started streaming but I don't see anything in the headset except for a loading animation. What should I do?
- My computer doesn't recognize the headset and the USB icon on VIVE Business Streaming console is gray. What can I do?
- I can't get wireless streaming to work, what can I do?
- Can I do mixed reality (MR) with PC VR titles?
- How do I show others what's inside the headset while doing wireless streaming?
- After starting my streaming session on my headset, I see a green screen. What should I do?
- VIVE Business Streaming can't update successfully. What should I do?
- Can I assign a fixed VIVE Business Streaming server IP address to my headset?
- How do I make VIVE Business Streaming communicate through Windows Defender Firewall?
- What should I do if I have trouble running OpenXR titles?
- What should I do if controllers don't work properly when streaming apps?
- Does the VIVE Streaming Cable provide power to the headset?
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Performance
- How do I improve VIVE Business Streaming performance?
- I'm experiencing some content jittering when streaming, what can I do?
- The content seems to be stuttering a lot and the streaming experience is not what I was expecting. What can I do?
- How do I adjust graphic preferences for VIVE Business Streaming?
- Why am I experiencing stuttering in my PC VR streaming session while using VIVE Ultimate Tracker?
- Why doesn't my streaming session start right away and I see a "Preparing VIVE Ultimate Trackers" message every time?
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Audio
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Facial and hand tracking
- Are hand tracking and VIVE Wrist Tracker supported by VIVE Business Streaming?
- How do I turn on facial and eye tracking in VIVE Business Streaming?
- Do PC VR apps support facial and eye tracking over VIVE Business Streaming?
- What should I do if facial and eye tracking are not working?
- What should I do if eye and facial tracking are not working properly in VRChat?
- How do I set up full-body tracking in VRChat?
- What facial expressions does VIVE Business Streaming support?
- Can I do a wired streaming session with facial and eye tracking using VIVE Focus 3?
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Error messages
- I'm seeing an error "No supported GPU found", what should I do?
- In SteamVR, I see an error "Wrong video card." What should I do?
- When I launch VIVE Business Streaming on the computer, I see an error that says "No VIVE Business Streaming driver found." What should I do?
- What do the error codes and messages mean? What can I do?
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- Contact Us
How do I make VIVE Business Streaming communicate through Windows Defender Firewall?
You may need to remove
VIVE Business Streaming in
Windows Defender Firewall for it be allowed through.
- On your computer, go to Control Panel > System and Security > Windows Defender Firewall > Allow an app or feature through Windows Defender Firewall., and check if VIVE Remote Render Server is in the Allowed apps and features list.
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Click
Change settings.
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In the
Allowed apps and features list, remove all instances of
VIVE Remote Render Server. Select a
VIVE Remote Render Server instance, and click
Remove.
Important: Make sure to remove all VIVE Remote Render Server instances in the list.
- Restart VIVE Business Streaming.
- In the dialog box where it asks for permission to allow network access, click Allow access.
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