- VIVE Focus 3 features
- What's inside the box?
- Charging the headset
- Charging the controllers
- Setting up VIVE Focus 3 for individuals, teams, and small businesses
- Setting up your headset for business and enterprise
- Signing in with your HTC Account
- Putting on the headset
- Wearing the headset with glasses
- Adjusting the IPD on the headset
- Setting up your play area
- Setting up multiple play areas
- Downloading free titles on the headset
- Getting titles from VIVE Business AppStore
- Launching and closing a VR title
Getting the most out of your headset
- About the VIVE Focus 3 headset
- About the VIVE Focus 3 controllers
- Pairing controllers
- Hand tracking
- Connecting to a Wi-Fi network
- Inserting a storage card
- Taking screenshots and screen recordings
- Copying screenshots and screen recordings to your computer
- Copying files between the headset and external storage
- Casting your screen
- Adding a VPN
- Adjusting audio settings
- Pairing Bluetooth devices
- Setting up and using Kiosk mode
- Installing system and firmware updates
- Uninstalling content
- About cleaning and disinfecting VIVE Focus 3
- How can I optimize tracking in my space?
- My headset keeps forgetting my boundary. What can I do?
- What can I do if I can't see my controllers in VR?
- What do the controller buttons do?
- What do the buttons on the headset do?
- What do the LEDs on the battery mean?
- How do I check the power level of my controllers?
- What does the LED on the controllers mean?
- How can I prevent blurriness or dizziness?
- What do I do if my content crashes?
- What do I do if my headset isn't responding?
- Why do I see "Boundary lost" during room setup?
- How do I prepare the headset before returning it for repair?
- How do I reassemble the headset after repair?
- Where can I find my screenshots and screen recordings?
- How do I show my streaming video on the VIVE Video playlist?
- Contact Us
What do I do if my headset isn't responding?
If you know your headset is charged, but isn't responding or needs to be restarted, you can manually shut down the headset.
Important: Manual shutdowns will cause all unsaved data to be lost.
- Press and hold the Power button for 3 seconds to initiate a software shut down.
- If a software shut down still doesn't turn off the headset, you can press and hold the Power button for 10 seconds to perform a hardware shut down.
You can then power on the headset normally.
If your headset still won't respond, make sure that it is charged by pressing the Power button briefly. If the indicator shows the battery is charged and your headset still won't respond, contact customer support.