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Getting started
- VIVE Flow features
- What's inside the box?
- About VIVE Flow
- Connecting to a power source
- Putting on VIVE Flow
- Adjusting the diopter dial
- About the phone controller
- About the VR controller
- Setting up VIVE Flow using the VIVE app or VIVE Flow app
- Setting up VIVE Flow using the VR controller
- Signing in with your HTC account
- Downloading free titles on VIVE Flow
- Getting titles from VIVEPORT VR
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Getting the most out of your VR glasses
- Connecting to a Wi-Fi network
- Changing boundary size
- Changing preferred way to hold phone or VR controller
- Turning on Passenger mode
- Mirroring your phone on VIVE Flow
- Taking screenshots and screen recordings
- Copying screenshots and screen recordings to your computer
- Copying files from your computer to VIVE Flow
- Playing videos from local storage
- Casting your screen
- Seeing real surroundings (Passthrough)
- Pairing VIVE Flow with another phone
- Switching between paired phones or VR controller
- Pairing Bluetooth devices
- Setting up and using Kiosk mode
- Uninstalling apps
- Installing system and firmware updates
- About cleaning and disinfecting VIVE Flow
- Browsing files on a USB drive
- Turning on Eye comfort mode
- Setting up holoride on VIVE Flow
- Switching to holoride mode
- Hand tracking
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VIVE app and VIVE Flow app
- What is the VIVE app and VIVE Flow app?
- What phones do the VIVE app and VIVE Flow app support, and how do I get it?
- What languages do the VIVE app and VIVE Flow app support?
- Managing phone notifications
- Installing system and firmware updates from the VIVE app or VIVE Flow app
- Uninstalling the VIVE app or VIVE Flow app
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Common solutions
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General
- Why can't VIVE Flow find my phone as a Wi-Fi hotspot?
- Can I take off VIVE Flow when its updating?
- How do I forget VIVE Flow on an iPhone?
- How can I optimize tracking in my space?
- What do I do if VIVE Flow suddenly loses power when using the phone controller as a power source?
- How do I answer my phone when using VIVE Flow?
- How do I report an issue?
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System
- How do I perform a factory reset on VIVE Flow?
- How do I update VIVE Flow to support iPhone?
- Why can't I see anything in front of me?
- How do I enjoy VIVE Flow while lying down?
- Why can't I reconnect my phone with VIVE Flow?
- Where do I find the VIVE app accessibility services setting on my Samsung phone?
- Why can't I open Google Assistant in Phone mode?
- What should I do if Phone mode crashes or doesn't work on my Xiaomi phone?
- What should I do if I can't grant permission for Accessibility Services ?
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Hardware
- What does the Headset button do?
- Why can't VIVE Flow connect to my iPhone?
- Why do I see a pairing request on my iPhone?
- What does the status light on VIVE Flow mean?
- What can I do if the phone controller doesn't work?
- Why can't I enable the phone controller from my phone?
- What can I do if the phone controller is not responsive or lags?
- What should I do when the phone controller disappears or doesn't work in VR?
- What do I do if my VIVE Flow isn't responding?
- What phones can I use with VIVE Flow?
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Apps and content
- Why don't I see any gifted apps in my VIVE Flow?
- Why don't I see the "Special offers" popup when setting up VIVE Flow?
- Why does casting stop when I enter Kiosk mode?
- My phone supports phone mirroring, why doesn't Phone mode work?
- Why can't Miracast be detected on my HTC, Samsung, or Oppo phone?
- Where can I find my screenshots and screen recordings?
- What should I do if I can't play back my video from my Android phone?
- Why can't I watch 360-degree YouTube videos in Phone mode?
- What should I do if I can't play back content from my OnePlus phone in Phone mode?
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- Contact Us
Why don't I see the "Special offers" popup when setting up VIVE Flow?
If you don't see the "Special offers" popup when setting up your
VIVE Flow, make sure you haven't previously logged in to the
VIVE app to set up your
VIVE Flow.
The "Special offers" popup only appears in the VIVE app the first time you set up your VIVE Flow. If you've previously logged in to the VIVE app to set up or use a different VIVE Flow, you won't see the Special offers screen.
If you see the "Special offers" popup while setting up your VIVE Flow, your promo code has automatically been applied to your HTC account. You can visit http://www.viveport.com/myredeem to redeem your offer.
If you see the "Special offers" popup during setup, but your promo code doesn't automatically appear on http://www.viveport.com/myredeem, contact HTC support for assistance.
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