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Registering a VIVE device

Register your device to get services and support and to be able to use most of the features of the VIVE Business Device Management System.
  1. On your computer's web browser, go to https://business.vive.com/dm/ and log in using your HTC account.
    Note: If you don't have an HTC account, click Create New Account to register for one.
  2. Click Registered Device > Register New Devices.
  3. Enter your device's serial number, and then click Register.

    If you can't find the serial number of the headset, mouse over the link in To find the serial number, visit here to see where the serial number is located.

  4. If your device is pre-registered with VIVE Business Warranty and Services, the device information will be entered for you.
    Note:

    If you have purchased VIVE Business Warranty and Services separately, you will need an Activation Key. The Activation Key can be found in your VIVE Business Warranty and Services pack if you purchased it from a physical store. If you purchased your VIVE Business Warranty and Services pack online or digitally, the key was sent by email.

    The serial number, location, and date cannot be changed once the device is registered in the VIVE Business Warranty and Services program.
  5. Confirm the provided information is correct, and then click Confirm. The device you registered will be listed under Registered Devices.
  6. In Registered Devices, check the Type column.
    • If it shows BWS*, your device is now registered with VIVE Business Warranty and Services and your Warranty End Date will be available.
    • If it shows Activate Now, your device is not registered with VIVE Business Warranty and Services. Click Activate Now on the list or inside the device details view to register the device warranty with the activation key.
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