Please Select Your Location
Australia
Österreich
België
Canada
Canada - Français
中国
Česká republika
Denmark
Deutschland
France
HongKong
Iceland
Italia
日本
Korea
Latvija
Lietuva
Lëtzebuerg
Malta
المملكة العربية السعودية (Arabic)
Nederland
New Zealand
Norge
Polska
Portugal
Russia
Saudi Arabia
Southeast Asia
España
Suisse
Suomi
Sverige
台灣
Ukraine
United Kingdom
United States

How to check if batch configuration was installed

After the factory reset, your headset will install the batch configuration package automatically. When installation is complete, you'll see the following message:
Important: If you're deploying Location Based Entertainment (LBE) licenses, make sure that Yes was selected under Enroll Devices to VIVE Business Device Management System in the Set Permissions and Enroll Devices step when you created the batch configuration package file. See Deploying Location Based Entertainment (LBE) licenses.
To ensure the correct batch configuration package has been installed, you can check the package name on the headset. Here's how:

  1. Go to Settings > General > About, and then check the package name in Latest batch configuration.
  2. In your computer's web browser, go to the VIVE Business Device Management System website.
  3. Go to Manage Devices > Batch Configuration. Check if the Package Name of the batch configuration package you installed is the same as the one on VIVE Focus 3.
    If the package names are different, report the issue.
To report the issue, on VIVE Focus 3, go to Settings > General > About > Report issue.
Important: Make sure VIVE Focus 3 is connected to the internet when reporting an issue.
Submit
Thank you! Your feedback helps others to see the most helpful information.