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VIVE Business Streaming Menu

Error codes

Check the error code associated with the issue, and then try to resolve the error with the suggested steps. For error codes specific to a feature, app, or device, click a link below:
Error code Issue Steps to resolve issue
003 Cannot copy files. Run the VIVE Business Streaming installer again.
100 Unable to create log. Check available disk space. Free up some space on your hard drive so the log file can be created.
101 Unable to register driver with SteamVR.
  1. Re-install SteamVR.
  2. Launch SteamVR to complete the installation.
  3. Re-install the VIVE Business Streaming software.
102 SteamVR configuration not found. SteamVR is required for VIVE Business Streaming.
  1. Re-install SteamVR.
  2. Launch SteamVR to complete the installation.
  3. Re-install the VIVE Business Streaming software.
103 Unable to download VIVE Business Streaming installation packages due to network connectivity issues.
  1. Make sure you have a reliable internet connection.
  2. Check your network security settings to make sure the connection to the host server is not being blocked.
  3. Run the VIVE Business Streaming installer again.
120, 430 Required files not found. Check installation. Some necessary files are missing. Re-install the VIVE Business Streaming software on your computer.
200 License expired. Your beta license has expired. Contact HTC to obtain a new one or exit beta.
310, 320 Graphics driver out of date. Update graphics driver. Update the driver of your graphics card to the latest version.
311 Encoder initialization failed.
  • Update the driver of your graphics card to the latest version.
  • If you've recently performed a BIOS update on your PC (for example, HP BIOS and System Firmware v. 02.13.03 Rev.A Mar 3, 2024), check if the NVIDIA hardware codec has been disabled. If the codec is disabled, enable it again. If you can't enable the codec, you'll need to roll back the BIOS version.
330 No supported GPU found.
  • Check the Requirements and see if your computer's GPU meets the minimum requirements.
  • If your laptop is using an NVIDIA graphics card, make sure the VIVE Business Streaming server is running on dGPU instead of iGPU.

    Open the NVIDIA Control Panel, and then go to Manage 3D settings. In the Global Settings tab, set Preferred graphics processor to High-performance NVIDIA processor.

331 No supported GPU found

Make sure your computer's GPU supports DSC (Display Stream Compression) and has at least 6 GB of VRAM.

Check Requirements if your computer's GPU meets the requirements to support DisplayPort mode.

332 No DisplayPort connection found
  1. Make sure the DisplayPort cable from the converter is connected to the DisplayPort port on your computer's GPU.
  2. If the problem persists, disconnect the VIVE Wired Streaming Kit from the headset and computer and unplug the VIVE Wired Streaming Cable from the converter. Then reconnect the headset to the computer. See Connecting VIVE Focus Vision to your computer using the VIVE Wired Streaming Kit.
  3. If the problem persists, restart the headset.

For more solutions, see Why is it still USB streaming even when I've connected VIVE Focus Vision to a DisplayPort port on my computer?.

333 GPU driver for DP mode is outdated The NVIDIA GPU driver is too old. We recommend updating the driver to version 560.94 or later.
334 DP mode could not be enabled Try the following:
  • Connect the converter to another DisplayPort port on your computer.
  • Restart your computer.
335 Headset could not be detected via DP
  1. Disconnect the L-connector of the VIVE Wired Streaming Cable from VIVE Focus Vision.
  2. Reconnect the cable to the headset.
  3. Restart the headset.
  4. Restart VIVE Business Streaming console.
337 You've exceeded the maximum number of monitors. Your PC's graphics card has reached the maximum number of monitors it can support simultaneously and therefore a DisplayPort connection cannot be initiated. Before starting your DisplayPort mode streaming session, try the following:
  • Unplug your other monitors and only keep one or two connected to your graphics card.
  • Lower the display resolution and refresh rate of your monitor(s).
340 No VIVE Business Streaming driver found.
  • The VIVE Business Streaming driver may be blocked by SteamVR. In SteamVR settings, go to Startup/Shutdown. Show the Advanced Settings, and then click Manage Add-Ons. Make sure VIVE Business Streaming is not blocked.
  • VIVE Business Streaming is not registered properly to SteamVR. Close SteamVR, and then restart VIVE Business Streaming.
401 DP mode with low GPU priority Try the following:
  • Restart your computer.
  • Uninstall VIVE Business Streaming and install it again.
  • If the problem persists, do the following:
    1. Uninstall VIVE Business Streaming.
    2. Open the Windows registry editor and delete the following registries in \HKEY_LOCAL_MACHINE:

      \SYSTEM\CurrentControlSet\Services\VIVE Office Service

      \SYSTEM\CurrentControlSet\Services\VIVE Streaming Service

      \SOFTWARE\HTC\ViveHub

      \SOFTWARE\WOW6432Node\HtcViveHub

      \SOFTWARE\WOW6432Node\HtcViveOffice

      \SOFTWARE\WOW6432Node\HtcViveRR

      \SOFTWARE\WOW6432Node\HtcViveUltimateTracker

    3. Restart your computer.
    4. Delete the folder C:\Program Files\VIVE Hub.
    5. Install VIVE Business Streaming again.
440 Unable to initialize audio.
  • Open SteamVR settings, and then go to Audio. Make sure Audio output device is set to VIVE Virtual Audio Device.
  • If you're using an audio output device other than VIVE Virtual Audio Device, set the default audio device sample rate to 44.1K or 48K.
    1. Right-click the speaker icon in the System Tray and click Sounds.
    2. On the Playback tab, select the default device, and then click Properties.
    3. On the Advanced tab, select 16 bit, 44100 Hz (CD Quality) or 16 bit, 48000 Hz (DVD Quality) in Default Format.
  • Make sure your PC's anti-virus software is not blocking the VIVE Business Streaming app.
  • Restart your computer and try again.
450 Failed to bind to port. The required network ports for VIVE Business Streaming are currently occupied. Restart VIVE Business Streaming. If the error message still appears, do the following:
  1. Open the Command Prompt window.
  2. Enter netstat -aon | findstr /c:7554 /c:7654 /c:9009, and then take note of the value in the last column (e.g. 15524).
  3. Open Task Manager and go to the Details tab.
  4. In the PID column, look for the process that has the same value in step 2 and end the process.
  5. In the Command Prompt window, enter netstat -aon | findstr /c:7554 /c:7654 /c:9009 again and make sure these ports are no longer occupied.
  6. Restart VIVE Business Streaming.
501 USB connection too slow. Use USB 3.0 or higher. For wired streaming, it's strongly recommended to use USB 3.0 or higher .
  • Check that the USB cable you're using is 3.0. We recommend using the VIVE Streaming Cable.
  • Make sure the USB cable is connected to a USB 3.0 port on your computer.
  • Don't use a USB hub or adapter.

If the problem persists, try a different port on your computer.

601 Missing frames. There is a problem with the connection between the headset and computer. Try these:
  • Unplug the USB cable from your computer and then plug it again.
  • Unplug the USB cable from your computer and plug it to a different USB port on your computer.
  • If you've just updated the graphics driver, restart your computer, and try again.
  • If this error appears after updating the graphics driver, try to roll back to the driver version where VIVE Business Streaming was working fine.
912 Unable to connect. Check your network and host, and then try again. Also, make sure VIVE Business Streaming software (https://dl.vive.com/vbspc) is installed on the computer. Select OK to retry. If the problem persists, do these:
  • Check that the USB cable is connected to the headset and computer.
  • Unplug the USB cable from your computer and then plug it again.
  • Unplug the USB cable from your computer and plug it to a different USB port on your computer.
  • Make sure your computer's and router's firewall are not blocking connections from VIVE Business Streaming.
921 Frame loss timeout. Frames timed out or were lost. Check the network and your computer, and try again. VIVE Business Streaming failed to receive video frames and timed out after multiple retries. Try these:
  • Unplug the USB cable from your computer and then plug it again.
  • Unplug the USB cable from your computer and plug it to a different USB port on your computer.
  • If you've just updated the graphics driver, restart your computer, and try again.
  • If this error appears after updating the graphics driver, try to roll back to the driver version where VIVE Business Streaming was working fine.
  • In VR, quit the VIVE Business Streaming app by pressing the VIVE button on the controller, and then selecting X at the top-right corner of the menu. Then, launch VIVE Business Streaming again.
931 Driver not found. Driver not detected. Check your computer and try again.
  • The VIVE Business Streaming driver may be blocked by SteamVR. In SteamVR settings, go to Startup/Shutdown. Show the Advanced Settings, and then click Manage Add-Ons. Make sure VIVE Business Streaming is not blocked.
  • VIVE Business Streaming is not registered properly to SteamVR. Close SteamVR, and then restart VIVE Business Streaming.
  • Make sure SteamVR is updated to the latest public release.
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