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Getting started
- About VIVE Business+
- Signing in to VIVE Business+
- Creating an organization
- Changing the HTC ID for an organization
- Activating VIVE Business Warranty and Services (BWS)
- Registering several devices with VIVE Business Warranty and Services (BWS)
- Enrolling devices
- Generating a QR code to enroll devices
- Setting up a group of devices
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Managing users
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Managing devices
- Managing your devices
- Exporting maps and map boundary data
- Editing map and map boundary details
- Deleting a map on the headset
- Creating groups
- Editing group settings
- Adding devices to a group
- Assigning users to a private group
- Assigning maps
- Remotely launching an app
- Mirroring a headset to VIVE Business+
- Adding more seat licenses and extending organization tier validity
- Releasing a seat license
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Batch configuration
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Managing files
- Uploading media files to VIVE Business+
- Editing and deleting media files
- Uploading apps to VIVE Business+
- Adding unmanaged apps to VIVE Business+
- Installing apps on devices in a group
- Editing and deleting apps
- Assigning an EMM app with device owner permissions
- Uploading a Mobile Device Management (MDM) solution
- Editing and deleting the management solution app
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VIVE Business+ console
- About the VIVE Business+ console
- Downloading the VIVE Business+ console
- Setting up the VIVE Business+ console
- Enrolling headsets via USB
- Connecting headsets wirelessly
- Importing maps and batch configuration packages to headsets
- Exporting maps from devices
- Creating a Mobile Device Management (MDM) solution package for headsets
- Creating a Wi-Fi package for headsets
- Importing MDM solution and Wi-Fi packages to headsets
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Solutions and FAQs
- What should I do if I see "Tier not supported" when trying to enroll devices?
- Can I extend the duration of my trial organization tier?
- Can I upgrade my trial organization tier to Pro or Ultimate?
- How do I check if the batch configuration package was installed?
- What happens to a device when the license expires?
- Why were apps uninstalled from a device?
- How do I set a fixed Wi-Fi MAC address?
- What do the error messages mean?
- What permissions does each VIVE Business+ role have?
- What should I do if VIVE Business+ settings are not applied?
- How do I check the map export progress?
- Contact Us
Importing MDM solution and Wi-Fi packages to headsets
Here's how to import MDM solution and
Wi-Fi packages to your headsets.
Important: Make sure that you have:
- Created the MDM solution and Wi-Fi packages. See Creating a Mobile Device Management (MDM) solution package for headsets and Creating a Wi-Fi package for headsets.
- Enrolled your headsets. See Enrolling devices or Enrolling headsets via USB.
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Connect your headset to your computer with a USB cable.
You can also connect the headset to the computer wirelessly. To learn how, see
Connecting headsets wirelessly.
Note:
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If you're connecting the device to the computer using a USB cable, make sure USB debugging is enabled on your headset. Go to Settings > Advanced > Developer options > USB debugging on your headset to check.
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Wake the headset up if it's in standby mode.
- If you want to simultaneously import the MDM solution and Wi-Fi packages to more than one device, connect the other devices to your PC through other available USB ports or use a USB hub. You can also connect the other devices wirelessly to your PC. See Connecting headsets wirelessly.
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- In the VIVE Business+ console, go to Others.
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Go to the
MDM or
Wi-Fi tab depending on the package you want to import to your devices.
Warning: When importing an MDM solution package, make sure there's no app running in the foreground on the headset. If an app is running, the package can't be imported.
- Under Import to selected devices, select the devices you want to import the package to.
- Click Import in the bottom right.
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