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Getting started
- About VIVE Business+
- Signing in to VIVE Business+
- Creating an organization
- Changing the HTC ID for an organization
- Activating VIVE Business Warranty and Services (BWS)
- Registering several devices with VIVE Business Warranty and Services (BWS)
- Enrolling devices
- Generating a QR code to enroll devices
- Setting up a group of devices
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Managing users
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Managing devices
- Managing your devices
- Exporting maps and map boundary data
- Editing map and map boundary details
- Deleting a map on the headset
- Creating groups
- Editing group settings
- Adding devices to a group
- Assigning users to a private group
- Assigning maps
- Remotely launching an app
- Mirroring a headset to VIVE Business+
- Adding more seat licenses and extending organization tier validity
- Releasing a seat license
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Batch configuration
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Managing files
- Uploading media files to VIVE Business+
- Editing and deleting media files
- Uploading apps to VIVE Business+
- Adding unmanaged apps to VIVE Business+
- Installing apps on devices in a group
- Editing and deleting apps
- Assigning an EMM app with device owner permissions
- Uploading a Mobile Device Management (MDM) solution
- Editing and deleting the management solution app
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VIVE Business+ console
- About the VIVE Business+ console
- Downloading the VIVE Business+ console
- Setting up the VIVE Business+ console
- Enrolling headsets via USB
- Connecting headsets wirelessly
- Importing maps and batch configuration packages to headsets
- Exporting maps from devices
- Creating a Mobile Device Management (MDM) solution package for headsets
- Creating a Wi-Fi package for headsets
- Importing MDM solution and Wi-Fi packages to headsets
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Solutions and FAQs
- What should I do if I see "Tier not supported" when trying to enroll devices?
- Can I extend the duration of my trial organization tier?
- Can I upgrade my trial organization tier to Pro or Ultimate?
- How do I check if the batch configuration package was installed?
- What happens to a device when the license expires?
- Why were apps uninstalled from a device?
- How do I set a fixed Wi-Fi MAC address?
- What do the error messages mean?
- What permissions does each VIVE Business+ role have?
- What should I do if VIVE Business+ settings are not applied?
- How do I check the map export progress?
- Contact Us
Enrolling headsets via USB
You can enroll your headsets in
VIVE Business+ by using a USB connection instead of a QR code.
Important: Make sure your
VIVE Focus 3 software is updated to version
5.0.999.820 or later. If you're enrolling a
VIVE XR Elite headset, update the software to version
1.0.999.374 or later.
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In the
VIVE Business+ console, go to
Devices.
Note: If you want to enroll the headset to another organization, go to Dashboard and click Switch organization.
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Connect your headset to your computer with a USB cable.
Your headset will appear on the Devices screen.
Note:-
Make sure USB debugging is enabled on your headset. Go to Settings > Advanced > Developer options > USB debugging in your headset to check.
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Wake the headset up if it's in standby mode.
- When the headset is connected to the VIVE Business+ console on the PC via a USB cable, the device is shown as offline on VIVE Business+.
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Click
Enroll.
After successfully enrolling the headset, a message will be displayed confirming that enrollment was successful. The headset will then go to the start of the setup process (OOBE).
Note: If you see a "Business Warranty and Services (BWS) needed to enroll the device" message, see Activating VIVE Business Warranty and Services (BWS).
To check the status of enrolled headsets, click
Manage devices > Registered.
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