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Getting started
- About VIVE Business+
- Setting up your devices with VIVE Business+
- Signing in to VIVE Business+
- Creating an organization
- Changing the HTC ID for an organization
- Activating VIVE Business Warranty and Services (BWS)
- Registering several devices with VIVE Business Warranty and Services (BWS)
- Enrolling devices
- Generating a QR code to enroll devices
- Setting up a group of devices
- Accessing the VIVE Forum
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Managing users
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Managing devices
- Managing your devices
- Exporting maps and map boundary data
- Editing map and map boundary details
- Deleting a map on the headset
- Creating groups
- Editing group settings
- Adding devices to a group
- Assigning users to a private group
- Assigning maps
- Remotely launching an app
- Mirroring a headset to VIVE Business+
- Adding more seat licenses and extending organization tier validity
- Releasing a seat license
- Reporting an issue
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Managing contents
- Uploading media files to VIVE Business+
- Editing and deleting media files
- Uploading apps to VIVE Business+
- Adding unmanaged apps to VIVE Business+
- Installing apps on a group of devices
- Editing and deleting apps
- Assigning an EMM app with device owner permissions
- Uploading a Mobile Device Management (MDM) solution
- Editing and deleting the management solution app
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Batch configuration
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VIVE Business+ console
- About the VIVE Business+ console
- Downloading the VIVE Business+ console
- Setting up the VIVE Business+ console
- Reporting an issue through the VIVE Business+ console
- Importing maps and batch configuration packages to headsets
- Exporting maps from devices
- Connecting headsets wirelessly
- Enrolling headsets via USB
- Setting VIVE Ultimate Tracker to Wi-Fi LBE mode
- Setting VIVE Ultimate Tracker to standard LBE mode
- Creating a batch configuration package for VIVE Ultimate Tracker
- Importing maps and batch configuration packages to trackers
- Enrolling VIVE Ultimate Tracker via USB
- Connecting VIVE Ultimate Tracker wirelessly
- Creating a tracker server
- Updating the system software of VIVE Ultimate Tracker
- Resetting the tracker
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Completing common tasks
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Solutions and FAQs
- VIVE Business+ looks different, what's changed?
- Can I extend the duration of my trial organization tier?
- Can I upgrade my trial organization tier to Pro or Ultimate?
- How do I check if the batch configuration package was installed?
- What happens to a device when the license expires?
- Why were apps uninstalled from a device?
- How do I set a fixed Wi-Fi MAC address?
- What permissions does each VIVE Business+ role have?
- What should I do if VIVE Business+ settings are not applied?
- What should I do if I see "No more device Seats quote" when trying to enroll VIVE Ultimate Tracker?
- What should I do if I can't connect my tracker wirelessly to the computer?
- Can I use the map I created on other devices?
- Required device software and app versions for LBE mode
- What do the error messages mean?
- Contact Us
Reporting an issue through the VIVE Business+ console
If you're experiencing problems with your device or
VIVE Business+ console, you can export a log file and send it to us.
Here's how:
- In the VIVE Business+ console, go to Report issue.
- Click the Headset, VIVE Ultimate Tracker, or VIVE Business+ console tab, depending on the issue you're having.
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Do any of the following:
The log file is created and saved on your computer. You can find the log file in C:\Users\[username]\AppData\Local\Temp\VBPConsoleCollectLog.Tab Steps Headset - Connect your headset to your computer wirelessly or with a USB cable.
- Select your Device.
- Select the Issue type. If the issue is tracking related, see Reporting a headset tracking issue.
- Click Export.
VIVE Ultimate Tracker - Connect your VIVE Ultimate Tracker to your computer with a USB cable.
- Select your Device.
- Select the Issue type.
- Click Export.
VIVE Business+ console Click Export. -
Send an email to your HTC account manager and attach the log file.
Important:
- In the email, include the following:
- Issue time
- Headset software version
- VIVE Ultimate Tracker firmware version (If the issue is related to VIVE Ultimate Tracker)
- VIVE Business+ console version
- If the issue is SDK-related, also include the following:
- The VR app name
- SDK version (Wave/OpenVR)
- The VIVE Business Streaming or VIVE Streaming version on your PC. To check, open the VIVE Business+ console or VIVE Hub settings, and go to About.
- In the email, include the following:
Reporting a headset tracking issue
If you're experiencing tracking problems with your headset, you can export a log file and send it to us.
Here's how:
- Connect your headset to your computer wirelessly. See Connecting headsets wirelessly.
- Take off your headset.
- On the left panel of VIVE Business+ console, click Report issue, and then click the Headset tab.
- Select your Device.
- In Issue type, select Tracking-related issues, and then select the tracking issue you're having.
- Click Record log.
- Put on your headset.
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Depending on the tracking issue you're having, do one of the following:
Issue How to record the log Headset When you encounter an issue, immediately press both headset button and volume down button to save the headset tracking log. The log will contain the last 30 seconds before the buttons are pressed. Controller When you encounter an issue, immediately press and hold both the menu and VIVE buttons to shut down the controllers and save the controller tracking log. The log will contain the last 30 seconds before the button is pressed. Hands When you encounter an issue, immediately press both headset button and volume down button to save the hand tracking log. The log will contain the last 15 seconds before the buttons are pressed. Scene When you encounter an issue, immediately press both headset button and volume down button to save the scene perception log. The log will contain the last 60 seconds before the buttons are pressed. Passthrough When you encounter an issue, immediately press both headset button and volume down button to save the passthrough log. The log will contain the last 30 seconds before the buttons are pressed. Lip When you encounter an issue, immediately press both headset button and volume down button to save the lip tracking log. The log will contain the last 15 seconds before the buttons are pressed. - After you've recorded the tracking issue, take off your headset and click Stop Recording. The log file is created and saved on your computer. You can find the log file in C:\Users\[username]\AppData\Local\Temp\VBPConsoleCollectLog.
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Send an email to your HTC account manager and attach the log file.
Important: In the email, include the device's software version and try to be as detailed as possible about the issue you're having so we can better help solve it.
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