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What should I do if my controller won't turn on?

Note:
To purchase additional or replacement hardware, click the Accessories tab on www.vive.com/product/. Product availability may vary; please contact customer care for concerns.
Try these troubleshooting suggestions:
  • Press and hold the System button for at least 5 seconds and see if the controller turns on.
  • Charge the controller using the other cable and adapter, and plug the adapter to a different power outlet.
  • On the SteamVR dashboard, check if the controllers are detected. If controllers are detected but the LED light is off, it may indicate an issue with the LED.
  • Check if you have a firmware update that failed. To recover from this error, see My controller won't turn on after I accidentally unplugged it during firmware update. What should I do?.
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Replacement Parts

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*iFixit is an official partner of HTC and an authorized authentic parts seller. HTC makes no claims regarding any statements on external websites. Any self-directed repairs should only be used for devices that are out of warranty as repair damage may impact your standard warranty. Please consult customer care if you need more information or assistance with repairing your device.