What should I do if the headset is not tracked?

Try the following methods to troubleshoot the issue:

Make sure that the headset is placed inside the play area.
Restart the converter. Unplug the power cable from the converter. Wait a few seconds, and then plug the power cable back in. You need to also restart the SteamVR app.
Try to disconnect and reconnect the DisplayPort cable to the DisplayPort port on your computer's graphic card.
Restart the SteamVR app. If you still get an error, reboot your computer and reopen the SteamVR app.

For more information, you may refer to the SteamVR Troubleshooting page.

Was this helpful? Yes No

Submit

Thank you! Your feedback helps others to see the most helpful information.