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System requirements
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Headset and converter
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Headset
- About the VIVE Pro headset
- Putting on the VIVE Pro headset
- Adjusting the IPD on the headset
- Can I wear my prescription glasses while using VIVE Pro Secure?
- Adjusting the lens distance on the headset
- Replacing the face cushion
- Connecting a USB device to the VIVE Pro headset
- Removing the headset earphones
- Replacing the headset earphones
- Reattaching the head pad on the headset strap
- Updating the headset firmware
- What does the status light on the headset mean?
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Converter
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Common solutions
- What can I do to troubleshoot the headset?
- What can I do when the status light on the headset indicates an error?
- What should I do if the headset is not tracked?
- My headset display is blurry. What should I do?
- What can I do to resolve the "headset not found" error?
- My headset can't be detected due to a USB port issue. What should I do?
- After upgrading to Windows 10, VIVE shows as the computer's main monitor. What should I do?
- I'm experiencing skipped frames. What could I do?
- I'm seeing drifting motion or floating objects in VR. What could I do?
- Is there a way to also hear from the computer what's in VR?
- What should I do if there's cracking noise from the headset earphones?
- What can I do if the headset connection status is unstable?
- The headset display suddenly turns blank. What can I do?
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Base stations
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Controllers
- About the VIVE Controllers (2018)
- Connecting the controllers to the computer
- Turning the controllers on or off
- Updating controller firmware
- What should I do if any of the controllers is not tracked?
- How do I know which of the controllers is not being tracked?
- What can I do if the controller's trackpad is oversensitive?
- What should I do if my controller are not recognized?
- I can't use my controller after I accidentally unplugged it during the firmware update. What should I do?
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Play area
- What is the play area?
- Planning your play area
- Choosing the play area
- Setting up VIVE Pro Secure for the first time
- Setting up a standing-only play area
- Setting up a room-scale play area
- Resetting the play area
- Verifying your setup
- After setting up, how do I turn the VIVE system on?
- What is the recommended space for the play area?
- Can I include space occupied by furniture for the play area?
- Will VR apps that are for limited spaces or stationary experiences only work with a room-scale setup?
- I can't complete the room setup. What should I do?
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Settings
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System Dashboard settings
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- Contact Us
Replacing the headset earphones
You can use your own
USB Type-C compatible earphones with the
VIVE Pro headset. If you want to use compatible 3.5mm earphones, you'll need a
USB Type-C to 3.5mm audio adapter.
- Remove the headset earphones first, otherwise audio will still come out from it. For details, see Removing the headset earphones .
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Peel off the face cushion starting from both ends until it detaches from the headset.
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Carefully pry open the compartment cover from its flap. Pull the cover out to access the ports on the headset.
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Insert the cable connector of your earphones on the
USB Type-C port.
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Align and push the tabs of the compartment cover onto their corresponding holes.
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Replace the face cushion by inserting its tab into the slot on the headset, and then aligning the hook and loop strips.
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