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What should I do if the headset is not tracked?

Try the following methods to troubleshoot the issue:
  • Make sure that the headset is placed inside the play area.
  • Restart the converter. Unplug the power cable from the converter. Wait a few seconds, and then plug the power cable back in. You need to also restart the SteamVR app.
  • Try to disconnect and reconnect the DisplayPort cable to the DisplayPort port on your computer's graphic card.
  • Restart the SteamVR app. If you still get an error, reboot your computer and reopen the SteamVR app.

For more information, you may refer to the SteamVR Troubleshooting page.

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