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How do I prepare the headset before returning it for repair?

Before sending in the VIVE Focus Vision headset for repair, remove the accessories below.
  1. Face cushion
  2. USB cover
  3. Top strap
  4. Back pad
  5. Battery
  6. microSD card (if installed)
Keep them in a safe place. You'll need to reassemble them when you get your headset back. Follow these steps to remove the accessories from the headset:
  1. Pull to remove the magnetic face cushion frame. Press to remove your microSD card (if installed).
  2. Gently lift the USB cover open.
  3. Remove the top strap by unfastening the velcro at both ends, and then gently un-loop them from the headset.
  4. Take off the magnetic back pad.
  5. Take out the battery by squeezing and holding the latches on both sides, and then pull to remove.
  6. Pack the headset carefully and send it for repair.
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