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Getting started
- About VIVE Business+
- Setting up your devices with VIVE Business+
- Signing in to VIVE Business+
- Creating an organization
- Changing the HTC ID for an organization
- Activating VIVE Business Warranty and Services (BWS)
- Registering several devices with VIVE Business Warranty and Services (BWS)
- Enrolling devices
- Generating a QR code to enroll devices
- Setting up a group of devices
- Checking tasks performed by users
- Accessing the VIVE Forum
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Managing users
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Managing devices
- Managing your devices
- Exporting maps and map boundary data
- Editing map and map boundary details
- Deleting a map on the headset
- Creating groups
- Editing group settings
- Adding devices to a group
- Assigning users to a private group
- Assigning maps
- Remotely launching an app
- Mirroring a headset to VIVE Business+
- Switching the Wi-Fi connection
- Adding more seat licenses and extending organization tier validity
- Releasing a seat license
- Reporting an issue
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Managing contents
- Uploading media files to VIVE Business+
- Editing and deleting media files
- Uploading apps to VIVE Business+
- Adding unmanaged apps to VIVE Business+
- Installing apps on a group of devices
- Editing and deleting apps
- Assigning an EMM app with device owner permissions
- Uploading a Mobile Device Management (MDM) solution
- Uploading other Mobile Device Management (MDM) solutions
- Editing and deleting the management solution app
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Batch configuration
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VIVE Business+ console
- About the VIVE Business+ console
- Downloading the VIVE Business+ console
- Setting up the VIVE Business+ console
- Reporting an issue through the VIVE Business+ console
- Importing maps and batch configuration packages to headsets
- Exporting maps from devices
- Connecting headsets wirelessly
- Enrolling headsets via USB
- Setting VIVE Ultimate Tracker to Wi-Fi LBE mode
- Setting VIVE Ultimate Tracker to standard LBE mode
- Creating a batch configuration package for VIVE Ultimate Tracker
- Importing maps and batch configuration packages to trackers
- Enrolling VIVE Ultimate Tracker via USB
- Connecting VIVE Ultimate Tracker wirelessly
- Creating a tracker server
- Updating the system software of VIVE Ultimate Tracker
- Resetting the tracker
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Completing common tasks
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Solutions and FAQs
- Can I extend the duration of my trial organization tier?
- Can I upgrade my trial organization tier to Pro or Ultimate?
- How do I check if the batch configuration package was installed?
- What happens to a device when the license expires?
- Why were apps uninstalled from a device?
- How do I set a fixed Wi-Fi MAC address?
- What permissions does each VIVE Business+ role have?
- What should I do if VIVE Business+ settings are not applied?
- What should I do if I see "No more device Seats quote" when trying to enroll VIVE Ultimate Tracker?
- What should I do if I can't connect my tracker wirelessly to the computer?
- Can I use the map I created on other devices?
- Required device software and app versions for LBE mode
- What do the error messages mean?
- Contact Us
Creating groups
Create a group for your devices to efficiently deploy apps, maps, and updates.
- In VIVE Business+, go to Manage devices > Groups.
- Click Create in the upper right.
- Select the device type you'll be putting in the group.
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Enter a name for the group
Note:
- In Policy, select Private if you only want the group to be seen and accessed by certain users. See Assigning users to a private group.
- You must have created a batch configuration package, exported a map, and uploaded the apps and media files to your cloud storage to be able to apply them to the devices in the group. For instructions, see the following topics:
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Select what you want to assign to the group.
Option Description ROM Update method
- Select Public release to download and install the latest ROM package that is publicly available.
- Select
Specified version to download and install a specific version of a ROM package.
If the selected version is older than the current ROM version installed on the device, it will not be installed.
- Select Disable System Update to prevent the device from receiving future updates and update notifications. The device will remain on the current ROM version.
Batch configuration - Under Assign Batch configuration, click Select.
- Select the batch configuration package you want to install and select Assign.
Map - Under Assign map, click Select.
- Select the map you want to install and select Assign.
Files - Under Install apps, click Select.
- Select the app and app version you want to install and select
Save.
You can't select an unmanaged app to install on your group of devices.
- Under Install media, click Select.
- Select the media file you want to install and select Assign.
Select Install and assign management solution to assign the management solution you've uploaded. For instructions on how to assign an EMM app or upload an MDM app, check the following: - Click Create.
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