What should I do if I have IPD or eye tracking issues?

If you're experiencing auto-adjust IPD and eye tracking issues or see an "‍Eye detection unsuccessful"‍ message, try the following:

If the lenses keep hitting the bridge of your nose or skin between your eyebrows while using the auto-adjust IPD feature, attach the Gasket Spacer to the face cushion of the headset. See Using the Gasket Spacer.
If you're wearing glasses:
- Make sure they don't exceed the maximum allowed dimensions: 150 × 55 mm (5.9 × 2.1 in). You can use the size reference card (shown below) included in the box to check if your glasses can be used with the headset.
  
  Wearing bigger glasses may cause the nose flaps to fold and partially cover the eye tracking cameras which may affect tracking. See Wearing the headset with glasses.
- Readjust the position of your glasses.
Recalibrate eye tracking. For details on how to calibrate eye tracking, see Eye tracking.
Make sure the headset lenses and eye tracking cameras are clean. For details on how to clean them, see Cleaning and disinfecting VIVE Focus Vision.

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