Headset and headphones
- About the VIVE Cosmos headset
- Putting on the VIVE Cosmos headset
- Can I wear prescription glasses while using the headset?
- Adjusting the IPD on the headset
- Flipping up the visor
- Connecting a USB device to VIVE Cosmos
- Removing or reattaching the face cushions
- Removing the front and back pads
- Reattaching the front and back pads to the headset
- Reattaching the headset cable strip to the back pad
- Detaching the top strap from the headset band
- Attaching the top strap to the headset band
- Replacing the front cover
- What does the status light on the headset mean?
Product care and maintenance
- What is the play area?
- Planning your play area
- Choosing the play area
- Setting up VIVE Cosmos for the first time
- Setting up the play area
- What is the recommended space for the play area?
- Can I include space occupied by furniture for the play area?
- Does VIVE Cosmos store my room or environment image?
- Can stationary experiences work at room scale?
- How do I fix download errors during VIVE Setup installation?
- I can't complete the room setup. What should I do?
- Why are the headset and controllers not tracked properly?
VIVE Reality System
- Disabling Volume limit
- Capturing screenshots in VR
- Seeing real surroundings
- Enabling motion compensation
- What is motion compensation?
- Updating the firmware
- Troubleshooting VIVE Cosmos
- Joining the VIVE Cosmos beta program
- Setting the power supply frequency
- What do the error codes and messages mean? What can I do?
- Contact Us
Why are the headset and controllers not tracked properly?
There are a number of factors that affect how well the headset and controllers are tracked. If the headset and controllers are not being tracked or you feel that they are not being tracked accurately, these are some of the reasons and recommendations on how to fix them:
Room is not bright enough
Adjust the lighting in your room or move your play area to an area where it's brighter.
Strong light source
- Avoid direct glare like spotlights or sunlight on the headset cameras.
- Close the curtains on windows where sunlight shines through, then adjust the lighting in your room.
Lack of tracking features in your room
- When setting up VIVE Cosmos for the first time or if you moved your play area, look around your space while wearing the headset to gather information for better tracking accuracy.
- Avoid room with plain walls. If the room has plain walls, attach some sticky notes or hang posters/pictures on the walls to add tracking features.
- If you're creating mixed-reality videos, put up a green screen to cover the walls of your room and attach sticky notes on them to add tracking features.
Headset camera are blocked
- Make sure you've removed the transparent films from all the headset cameras. See About the VIVE Cosmos headset to check the locations of the headset cameras.
- Don't cover the headset cameras with stickers. If you have a protective case for the headset, make sure the case doesn't block the cameras.
- Avoid using your hands to support the headset during play, as your hands might accidentally block the cameras. Make sure the headset is snug on your face so it doesn't move during play. See Putting on the VIVE Cosmos headset.
Other helpful tips
- Make sure to select the power supply frequency used by your country or region. The power supply frequency affects the headset cameras and tracking accuracy. See Setting the power supply frequency.
- If the above recommendations do not improve tracking accuracy, try clearing the environmental information or resetting the system. See Troubleshooting VIVE Cosmos.