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Getting started
- About VIVE Business+
- Signing in to VIVE Business+
- Creating an organization
- Changing the HTC ID for an organization
- Activating VIVE Business Warranty and Services (BWS)
- Registering several devices with VIVE Business Warranty and Services (BWS)
- Enrolling devices
- Generating a QR code to enroll devices
- Setting up a group of devices
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Managing users
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Managing devices
- Managing your devices
- Exporting maps and map boundary data
- Editing map and map boundary details
- Creating groups
- Editing group settings
- Adding devices to a group
- Assigning users to a private group
- Assigning maps
- Remotely launching an app, media file, or URL
- Mirroring a headset to VIVE Business+
- Adding more seat licenses
- Releasing a seat license
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Batch configuration
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Managing files
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VIVE Business+ console
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Solutions and FAQs
- What should I do if I see "Tier not supported" when trying to enroll devices?
- Can I extend the duration of my trial organization tier?
- Can I upgrade my trial organization tier to Pro or Ultimate?
- How do I check if the batch configuration package was installed?
- What happens to a device when the license expires?
- Why were apps uninstalled from a device?
- How do I set a fixed Wi-Fi MAC address?
- What do the error messages mean?
- What permissions does each VIVE Business+ role have?
- What should I do if VIVE Business+ settings are not applied?
- Contact Us
Enrolling devices
You’ll need to enroll your devices to use
VIVE Business+ to manage them.
- Factory reset your device. To learn how to factory reset your device, go to www.vive.com/support.
- Make sure the generated QR code is showing on your computer screen. See Generating a QR code to enroll devices.
- After the device restarts, put it on, and then press the Headset button three times in succession to enable QR code scanning.
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Scan the QR code on the computer screen using the headset. A dialog box opens detailing the enrollment process.
Tip: When scanning the QR code:
- Have a distance of 15 to 20 cm between the headset and computer screen.
- Make the QR code dimensions to be at least 15 × 15 cm on the computer screen.
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Follow the onscreen instructions to enroll the device.
After successfully enrolling the device, it will show a message saying the enrollment was successful. The device will then go to the start of the setup process (OOBE).
Note: If you see a "Business Warranty and Services (BWS) needed to enroll the device" message, see Activating VIVE Business Warranty and Services (BWS).
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On your computer, check
VIVE Business+. You’ll see an Enrollment successful message. Click
OK.
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Go to
Manage devices > Registered. You’ll see the status of the enrolled device in the list.
You can also enroll devices via a USB connection instead of scanning a QR code by using VIVE Business+ console. See Enrolling headsets via USB.
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