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Getting started
- About VIVE Business+
- Setting up your devices with VIVE Business+
- Signing in to VIVE Business+
- Creating an organization
- Changing the HTC ID for an organization
- Activating VIVE Business Warranty and Services (BWS)
- Registering several devices with VIVE Business Warranty and Services (BWS)
- Enrolling devices
- Generating a QR code to enroll devices
- Setting up a group of devices
- Checking tasks performed by users
- Accessing the VIVE Forum
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Managing users
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Managing devices
- Managing your devices
- Exporting a list of enrolled devices
- Exporting maps and map boundary data
- Editing map and map boundary details
- Deleting a map on the headset
- Creating groups
- Editing group settings
- Adding devices to a group
- Assigning users to a private group
- Assigning maps
- Remotely launching an app
- Mirroring a headset to VIVE Business+
- Switching the Wi-Fi connection
- Adding more seat licenses and extending organization tier validity
- Releasing a seat license
- Reporting an issue
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Managing contents
- Uploading media files to VIVE Business+
- Editing and deleting media files
- Uploading apps to VIVE Business+
- Adding unmanaged apps to VIVE Business+
- Installing apps on a group of devices
- Editing and deleting apps
- Assigning an EMM app with device owner permissions
- Uploading a Mobile Device Management (MDM) solution
- Uploading other Mobile Device Management (MDM) solutions
- Editing and deleting the management solution app
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Batch configuration
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VIVE Business+ console
- About the VIVE Business+ console
- Downloading the VIVE Business+ console
- Setting up the VIVE Business+ console
- Reporting an issue through the VIVE Business+ console
- Creating a batch configuration package for your headset
- Importing maps and batch configuration packages to headsets
- Exporting maps from devices
- Connecting headsets wirelessly
- Enrolling headsets via USB
- Setting VIVE Ultimate Tracker to Wi-Fi LBE mode
- Setting VIVE Ultimate Tracker to standard LBE mode
- Setting VIVE Ultimate Tracker to VO mode
- Creating a batch configuration package for VIVE Ultimate Tracker
- Importing maps and batch configuration packages to trackers
- Enrolling VIVE Ultimate Tracker via USB
- Connecting VIVE Ultimate Tracker wirelessly
- Creating a tracker server
- Updating the system software of VIVE Ultimate Tracker
- Resetting the tracker
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Completing common tasks
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Solutions and FAQs
- Can I extend the duration of my trial organization tier?
- Can I upgrade my trial organization tier to Pro or Ultimate?
- How do I check if the batch configuration package was installed?
- What happens to a device when the license expires?
- Why were apps uninstalled from a device?
- How do I set a fixed Wi-Fi MAC address?
- What permissions does each VIVE Business+ role have?
- What should I do if VIVE Business+ settings are not applied?
- What should I do if I see "No more device Seats quote" when trying to enroll VIVE Ultimate Tracker?
- What should I do if I can't connect my tracker wirelessly to the computer?
- How do I check if the patterns I'm using for the walls and floor of my space are good for tracking?
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Appendix
- Contact Us
Enrolling VIVE Ultimate Tracker via USB
You can enroll your
VIVE Ultimate Tracker to
VIVE Business+ by using a USB connection.
Important:
- You need a VIVE Ultimate Tracker seat license. Purchase seat licenses by reaching out to your HTC account manager. See Adding more seat licenses and extending organization tier validity.
- Currently, you can only enroll VIVE Ultimate Tracker devices through the VIVE Business+ console.
- Make sure you've updated the VIVE Business+ console to the latest version.
- In the VIVE Business+ console, go to Devices.
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Connect your tracker to your computer with a USB cable.
Your tracker will appear on the
Devices screen.
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Click
Enroll.
- Enter a Name for the tracker.
- In Connection and Tracking mode, select the tracking mode you want to use for the tracker.
- Select the Tracking options you want. If you selected Wi-Fi LBE mode in Connection & Tracking Mode, select the Tracker server name and enter the Wi-Fi connection information.
- Click Enroll. After successfully enrolling the tracker, a message will be displayed confirming that enrollment was successful.
Tip: If you want to rename the device after enrolling it, click
Registered under
Registration (you may need to scroll right to see
Registration.) Then enter the new
Name and click
Enroll.
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