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Getting started
- VIVE Focus 3 features
- What's inside the box?
- About the VIVE Focus 3 headset
- Charging the headset
- Putting on the headset
- Wearing the headset with glasses
- About the VIVE Focus 3 controllers
- Charging the controllers
- Setting up VIVE Focus 3 for individuals, teams, and small businesses
- Inserting a storage card
- Setting up your headset for business and enterprise
- Adjusting the IPD on the headset
- Setting up your play area
- Pairing controllers
- Signing in with your HTC account
- Launching and closing apps
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Getting the most out of your headset
- Getting titles from VIVE Business AppStore
- Downloading and installing VR titles on the headset
- Switching between recent apps
- Hand tracking
- Setting up multiple play areas
- Taking screenshots and screen recordings
- Transferring screenshots and screen recordings to your computer
- Copying files between the headset and external storage
- Casting the headset to a web browser
- Casting your screen
- Installing APK files on the headset
- Cleaning and disinfecting VIVE Focus 3
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Settings
- Setting a device passcode
- Connecting to a Wi-Fi network
- Adding a VPN
- Adjusting the power frequency
- Choosing a display mode
- Adjusting audio settings
- Pairing Bluetooth devices
- Setting up and using Kiosk mode
- Installing system and firmware updates
- Uninstalling apps
- Changing app permissions
- Connecting to the internet through USB tethering
- Resetting VIVE Focus 3 (factory reset)
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Using VIVE Manager
- What is VIVE Manager?
- What phones does VIVE Manager support, and how do I get the app?
- What languages does VIVE Manager support?
- Pairing VIVE Manager with a new headset
- Casting the headset to your phone
- How do I install system updates from VIVE Manager?
- How do I uninstall VIVE Manager from my Android phone?
- How do I uninstall VIVE Manager from my iPhone?
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Mobile Device Management (MDM)
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Microsoft Intune
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VMware
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Troubleshooting
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Solutions and FAQs
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General
- In what regions can Wi-Fi 6E be used?
- How do I report an issue from my headset?
- How do I try out beta features on VIVE Focus 3?
- Where can I find the headset serial number?
- How can I prevent blurriness or dizziness?
- How do I prepare the headset before returning it for repair?
- How do I reassemble the headset after repair?
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Hardware
- What does the headset button do?
- What do the LEDs on the battery mean?
- What do the controller buttons do?
- What does the LED on the front side of the headset indicate?
- What does the LED on the controllers mean?
- How do I check the power level of my controllers?
- What should I do if I can't see my controllers in VR?
- What do I do if my content crashes?
- What do I do if my headset isn't responding?
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Play area
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- Contact Us
Troubleshooting tips
Here are some tips to ensure successful enrollment of
VIVE Focus 3 in your MDM agent.
When enrolling the headset via a QR code or JSON file
The tips below apply to VMware AirWatch, Microsoft Intune, and other MDM agents that can support device enrollment via a QR code or JSON file.
| Issues with | Tips |
|---|---|
| Scanning QR code |
|
| Parsing code |
Check if the JSON file is valid. |
| Network connection |
Make sure the headset is connected to a Wi-Fi network. |
| APK download and installation |
|
| Automatic registration |
Make sure the login credentials are valid. |
When enrolling the headset via batch configuration (VMware AirWatch)
You can run commands in the command prompt when you encounter any of the issues below.
- Credentials are missing:
Make sure credentials.bin is in the /sdcard folder in the internal storage.
If credentials.bin doesn't exist, run the following command to copy the file to the internal storage:adb push credentials.bin /sdcard/ - VMware AirWatch didn't receive the credentials:
Run the following command to check whether VMware AirWatch received the credentials correctly:
adb shell am broadcast -a com.airwatch.agent.action.AUTO_ENROLL --user 0 If there aren't any credentials displayed in VMware AirWatch, run the following commands to get the credentials again:- adb shell pm grant com.airwatch.androidagent android.permission.READ_EXTERNAL_STORAGE
- adb shell pm grant com.airwatch.androidagent android.permission.WRITE_EXTERNAL_STORAGE
- adb shell pm grant com.airwatch.androidagent android.permission.SYSTEM_ALERT_WINDOW
- adb shell am broadcast -a com.airwatch.agent.action.IMPORT_CREDENTIAL_XML -e file /sdcard/credentials.bin --user 0
- If you need to re-enroll the headset:
Wait for 20 seconds and then run the following command:
adb shell am broadcast -a com.airwatch.agent.action.AUTO_ENROLL --user 0
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