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Getting started
- About VIVE Business+
- Setting up your devices with VIVE Business+
- Signing in to VIVE Business+
- Creating an organization
- Changing the HTC ID for an organization
- Activating VIVE Business Warranty and Services (BWS)
- Registering several devices with VIVE Business Warranty and Services (BWS)
- Enrolling devices
- Generating a QR code to enroll devices
- Setting up a group of devices
- Accessing the VIVE Forum
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Managing users
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Managing devices
- Managing your devices
- Exporting maps and map boundary data
- Editing map and map boundary details
- Deleting a map on the headset
- Creating groups
- Editing group settings
- Adding devices to a group
- Assigning users to a private group
- Assigning maps
- Remotely launching an app
- Mirroring a headset to VIVE Business+
- Adding more seat licenses and extending organization tier validity
- Releasing a seat license
- Reporting an issue
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Managing contents
- Uploading media files to VIVE Business+
- Editing and deleting media files
- Uploading apps to VIVE Business+
- Adding unmanaged apps to VIVE Business+
- Installing apps on a group of devices
- Editing and deleting apps
- Assigning an EMM app with device owner permissions
- Uploading a Mobile Device Management (MDM) solution
- Editing and deleting the management solution app
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Batch configuration
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VIVE Business+ console
- About the VIVE Business+ console
- Downloading the VIVE Business+ console
- Setting up the VIVE Business+ console
- Reporting an issue through the VIVE Business+ console
- Importing maps and batch configuration packages to headsets
- Exporting maps from devices
- Connecting headsets wirelessly
- Enrolling headsets via USB
- Setting VIVE Ultimate Tracker to Wi-Fi LBE mode
- Setting VIVE Ultimate Tracker to standard LBE mode
- Creating a batch configuration package for VIVE Ultimate Tracker
- Importing maps and batch configuration packages to trackers
- Enrolling VIVE Ultimate Tracker via USB
- Connecting VIVE Ultimate Tracker wirelessly
- Creating a tracker server
- Updating the system software of VIVE Ultimate Tracker
- Resetting the tracker
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Completing common tasks
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Solutions and FAQs
- VIVE Business+ looks different, what's changed?
- Can I extend the duration of my trial organization tier?
- Can I upgrade my trial organization tier to Pro or Ultimate?
- How do I check if the batch configuration package was installed?
- What happens to a device when the license expires?
- Why were apps uninstalled from a device?
- How do I set a fixed Wi-Fi MAC address?
- What permissions does each VIVE Business+ role have?
- What should I do if VIVE Business+ settings are not applied?
- What should I do if I see "No more device Seats quote" when trying to enroll VIVE Ultimate Tracker?
- What should I do if I can't connect my tracker wirelessly to the computer?
- Can I use the map I created on other devices?
- Required device software and app versions for LBE mode
- What do the error messages mean?
Exporting maps and map boundary data
Export a map and its map boundary data from a device to share it with other devices.
Important: You can only export a map created using the VIVE Location-Based Software Suite (LBSS). For instructions, see the following topics:
- In VIVE Business+, go to Manage devices > Registered.
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Click the device where the map you want to export is located.
Note: Make sure the device is active (green circle). -
In the
Device details page, scroll down to
Environment, and do the following:
Export a map If you didn't use VIVE Manager to create the map, you'll need to put the headset in sleep mode first by pressing the headset button, and then wake the device (press headset button again) before proceeding.
- Click Export next to Export map.
- Enter a map Name and Description. We recommend entering a map name and detailed description to distinguish between different maps.
- Click Export. The map will be exported to the cloud.
Export the map boundary - Click Export next to Export boundary. You can only export a map boundary with the same tracking mode and map ID.
- Enter the Boundary name and Description.
- Click Export. The map boundary will be exported to the cloud.
Important:- When exporting the map and map boundary, make sure the device doesn't go to sleep and that it's always connected to a Wi-Fi network throughout the export process.
- Depending on the map size, map boundary size, and network conditions, it may take a few minutes to export the map and map boundary data.
To see the map and map boundary details, click
Manage storage > Map in the left panel of
VIVE Business+.
Related How-tos
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