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I uploaded a 3D model, but I couldn't open it in the meeting room. Why?

If you're unable to open a 3D model during your meeting, check the following:
  • Make sure the file format of your 3D model is compatible. The required size and content—such as textures and polygons—also vary, depending on the type of VR headset you're using.

    For details, see Types of files you can present in a VIVE Sync meeting and About 3D models.

  • Try opening the file on your computer and check if it's corrupt.
  • Make sure your VR headset has an Internet connection.
  • For 3D objects with textures that are packaged into a ZIP file, make sure the files are complete.
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