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Activating the device warranty

If you purchased a VIVE Business Warranty and Services pack for your device, it is eligible for a limited warranty. The warranty period is calculated based on the Date of Purchase when you registered the device. If you did not activate the warranty when you registered the device, activate it by following the steps below.
  1. In VIVE Business Device Management System, click Registered Devices on the left panel.
  2. In the row of the device whose warranty you want to activate, click Activate Now.
  3. Enter the activation key, and then click Activate.

    In Warranty Information, it shows the type of registered warranty, warranty end date, and a support contact link after registering the activation key.

Does VIVE Business Warranty and Services replace Advantage?

Yes it does. VIVE Business Warranty and Services (BWS) is the new warranty and services program available for business customers. BWS enables warranty protection and provides enhanced support and services. For more information, click here.

Can I still use Advantage with my VIVE products?

Any valid Advantage products that have not yet been activated or registered to VIVE hardware are still available to be activated within 90 days of the purchase of your hardware. Advantage Terms & Conditions still apply.

How do I register for VIVE Business Warranty and Services?

By registering for VIVE Business Warranty and Services (BWS), you will receive access to VIVE Business device warranty, service, and support.

The BWS can be purchased either as part of a Pre-Registered bundle or an activation key is provided to customers that purchased a commercial BWS program separately. If the commercial BWS program was purchased separately, you can find it in your BWS Pack if you purchased it from a physical store. If you purchased BWS Pack online or digitally, the key was sent to the email address you provided.

To learn how to register your device and activate the warranty, go to Registering a VIVE device and Activating the device warranty.

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