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Resetting the headset (factory reset)

If the headset has a persistent problem that cannot be solved, you can perform a factory reset. A factory reset reverts the headset to its initial state—the state before you turned on the headset for the first time.
Important: Factory reset will remove all data from the headset, including apps you've downloaded and installed, your accounts, your files, as well as system and app data and settings. Be sure to back up any data and files you want to keep before you do a factory reset.
  1. From the Lobby, select Settings.
  2. Select Advanced.
  3. Select Reset next to Reset headset.
  4. Select Reset headset.
  5. Select Reset headset again to confirm.
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